Write a 400 word Doc X MD Funny Feeling Draft Script on “COMPLACENCY”
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Group Course Capstone Project Case Study As CEO, your responsibility is to lead continuous quality programs for Memorial General Hospital. You want to make sure that your hospital is as safe for the patients as it is in their own homes. You also want to make certain that the system of care revolves around the patient and that the patient’s preferences are respected and the patient feels that they are in control of their care. You have done an outstanding job in measuring and improving patient experiences of care. Your teams have effectively used dashboards and scorecards for creating quality alignment across the hospital. You have tried very hard to create a culture of Safety and High Reliability. One year ago your hospital was rated by the National Committee for Quality Assurance (NCQA) as one of the top ten Hospitals in the nation. Much media coverage converged on your hospital and your healthcare and administrative teams scheduled many parties and meetings to celebrate. Unfortunately just ten minutes ago you were given a report by a follow-up visit and review by the NCQA to find that your quality had significantly decreased even though you appeared to have the appropriate systems in place. The NCQA and your own internal quality committees have determined that the major reason for this drop-off is team complacency. Over the course of the year your health care providers and administration drank the “Kool Aid” of your Hospital’s high quality grading success and forgot the importance of “Continuous Quality Improvement.” The educational behavioral strategy you have decided upon is modeled after Doc X MD’s Funny Feelings 3 minute NPR segments. You have to create as a group course capstone project a new Funny Feeling that can be distributed to all members of your Hospital from facilities management to every health care provider either in full time employ or utilized on referral status. Here is the group course capstone assignment: Write a 400 word Doc X MD Funny…
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