In addition to your readings, use the article below , to answer the following question.
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Get Help Now!Nabitz, U. Klazinga, N. and Walburg, J. (2000) The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. International Journal for Quality in Health Care. 12:191-201.(Attached).
What are the features of the EFQM model that have made it popular with European health-care managers? Is this popularity justified? Give reasons for your answers.
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There are many features of the European Foundation for Quality Management Model (EFQM) that has made it popular with European health-care managers. The EFQM provides an approach developed by multi -national corporations; as such the framework provides a more generic, neutral approach than other quality approaches of health care developed in Western Europe. In addition, the EFQM approach “covers quality management functions as an integral part of all professional and management functions on all levels of the institution” (Nabitz, Klazinga, & Walburg, 2000). The European Foundation for Quality Management also focuses on organizational development and continuous improvement.
In developing the European Foundation for Quality Management Model, the thrust was to ensure quality management was included in all activities, throughout the organization, and is a part of a continuous process to improve performance (Nabitz, Klazinga, & Walburg, 2000). This fits in with the total quality management approach that “seeks to improve quality and performance which will meet or exceed customer expectations” (Murray, 2013) by integrating “all quality related functions and processes throughout the company” (Murray, 2013). The …
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