This is HEALTH CARE MANAGEMENT class question of the day. Please no plagiarizing.
Need Help Writing an Essay?
Our team of talented writers is ready to assist. We offer essay writing help in over 75 disciplines, ensuring a convenient and comprehensive solution for all your academic needs!
Get Help Now!Your business is located in the State of California and your staff was subjected to furloughs for over a year due to the economic crisis. The business is finally making a profit. Your plans were to recommend a salary increase for this fiscal year. However, as the manager of a busy call-center in a health care organization, you realize the volume of calls has doubled over the past year. While you do not have the budget to hire additional staff, you have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction. Using the five-step planning process, describe how you would improve the overall operations within your department to improve efficiency and customer satisfaction.
Step 1: Identify and define the problem.
Step 2: Generate and evaluate possible courses of action.
Step 3: Choose a preferred solution.
Step 4: Implement the solution.
Step 5: Evaluate results.
Solution Preview
1) ID an define the problem.
What’s different from the original situation? Your center’s number of calls have doubled and so the workload for your staff has doubled. You need to maintain if not improve the efficiency of your center without hiring more staff. This practically translates into improving the efficiency of your staff.
2) Generate / evaluate possible courses of action
Consider making a decision matrix – come up with variables that will help you differentiate between the pro’s and con’s of particular options. Variables where all options have equal weighting are not useful to you, pick factors to put into your matrix that are different …
Get Quick Assignment Writing Help – No Plagiarism Guarantee!
Online assignment writing service website that provide university students with original and quality academic essays, term papers, admission essays, annotated bibliographies, reports, scholarship essays, personal statements, research proposals, research papers, projects, presentations, dissertation, theses, movie reviews, Book reviews, application papers, among others.
Having trouble with a homework question? Our skilled assignment writers are here to provide answers to all types of queries, ranging from fundamental mathematics to cutting-edge rocket science!
