Evaluate Harrogate Borough Council’s approach to quality management with particular reference to the system used for performance measurement.
Read Case Study 6 on pages 396-407 of your textbook: Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann. Evaluate Harrogate Borough Council’s approach to quality management with particular reference to the system used for performance measurement.…