To prepare for this class assignment, view, “Wellpoint and Bernice’s Story” Write a short paper (1-2 pages) that responds to the following questions: What therapeutic communication techniques did the case manager use with Bernice and how did they promote positive care outcomes? Describe how the case manager demonstrated caring and compassion? In what ways did the case management “engage and motivate” (coach) Bernice to adopting wellness and quality of life goals?
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