BSA 413 Week 1 Individual: Understanding Elements of Service Strategy
Select a medium- or large-sized business in a specific field with an in-house IT department.
Answer the following questions for that organization:
What are 5 IT serv0ices that should be offered?
Who should each of these services be offered to?
Who might compete with the internal IT department to provide each service?
How would the service create value? How would each customer measure that value?
What are the basic elements of a business case for the development and use of that system? (1 to 3 sentences)
How could the performance of the service be measured?
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