conflict and conflict management in behavioural view
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Organizational conflict Conflict and Conflict Management Expression of hostility, negative attitude, antagonism, misunderstanding, aggression, rivalry etc. Role of Conflict Traditional view Behavioral View Sources of Conflict Communication Gap Structure: Conflict tends to increase with size and specialization Personal Variables Change Built-in Conflict Between Individuals and Organization Goals Classification of Conflict Internalized or intrapersonal (Occurs within an Individual) Organizational (Occurs in Organizational Setting) Internalized or Interpersonal Conflict Frustration: Marked by behavior without a goal Role Conflict: It causes utmost stress, perceptual bias and divergent role expectations Goal Conflict: It arises where attainment of one goal precludes accomplishing another Organizational Conflict Institutionalized Conflict Individual v/s Individual Conflict Individual v/s Organizational Conflict Hierarchical Conflict Functional Conflict Line-Staff Conflict Emergent Conflict Individual v/s Informal Group Conflict Formal-Informal Conflict Status Conflict Political Conflict Dominance Avoidance Smoothing Compromise Appeal Procedure Problem Solving Bargaining ORGANIZATIONAL CULTURE Organizational Culture The set of shared actions, values, and beliefs that develops within an organization and guides the behaviour of its members. Organizational Culture Reflects the underlying assumption about the way work is performed, what is acceptable and not acceptable, and what behaviour and actions are encouraged and discouraged. (Atkinson) PRIMARY CHARACTERISTICS Innovation and risk taking Attention to detail Outcome Orientation Contd.. People Orientation Team orientation Aggressiveness Stability Culture Iceberg Levels of culture Artifacts – The most visible level of the culture, like physical space and layout, technological output, written and spoken language,…
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