1. Write a justification for implementing ONE of the following Quality Tools in an organization you are or have been employed at. What are the benefits? What are some important elements to make the tool successful? How would you try to implement this in your organization?
Fishbone Diagrams
Control Charts / SPC
Benchmarking
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Get Help Now!2. What can be done to reduce process variability? Is the process optimal, if you have proved the process is consistent?
3. The text describes 1960’s zero-defect campaign. What were the issues with this program? How does this differ from a six-sigma approach?
Solution Preview
1. Write a justification for implementing ONE of the following Quality Tools in an organization you are or have been employed at. What are the benefits?
Let’s go with benchmarking. You will need to use your place of employment.
A Benchmark is a standard, used for comparison. For example, the NASDAQ may be used as a benchmark against which the performance of a technology stock is compared (benchmark.InvestorWords.com). Thus, benchmarking is discovering what is the best performance being achieved, whether in your company, by a competitor, or by an entirely different industry (benchmarking.sixsigma.com). Therefore, it is the right quality tool for any type of business, today.
Benefits:
Since benchmarking is an improvement tool this is the main benefit; it leads to improved behavior. In other words, this is achieved whereby a company measures its performance or process against other companies’ best practices, determines how those companies achieved their performance levels, and uses the information to improve its own performance.
Benchmarking is a continuous process whereby an enterprise measures and compares all its functions, systems and practices against strong competitors, identifying quality gaps in the organization, and striving to achieve competitive advantage locally and globally (benchmarking.sixsigma.com).
SAMPLE BENCHMARKING PROCESS: LIBRARY
For administrative measures, such as minimum number of staff, you would benchmark your own institution against current national public………..
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