Address each of the questions posed below:
Jack Elliott heads a key department at your hospital. Robert heads another key department. Jack and Robert truly despise each other. Robert had an affair with Jack’s wife, resulting in a divorce from Jack, and Robert’s marriage to Jack’s former wife. During the course of the ending marriage, separation with attempts to reconcile, and eventual divorce, Robert and Jack even got into two fistfights, one at the home of Jack and his (then) wife, and one at work.
This history becomes important because you must address a major problem confronting your hospital, and it is essential that the departments headed by Jack and Robert be key parts of the matrix team that you are developing. It is obviously vital that all of the requisite components work well together. Representation on the leadership team is supposed to be at the department head level.
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Solution Preview
Robert and Jack are department heads of different departments, but may frequently or infrequently have to work together or at least spend time together at meetings or when working on organization wide projects. The matrix team for an upcoming project will require department heads of all departments to work together. It is crucial that these two leaders put aside their differences, for the good of the organization.
The first step I will take is to inform all department heads of the need for their full cooperation on the matrix team project. I will then outline the guidelines of expected behavior for each member of the matrix team. I will be sure to include refraining from personal …
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