PART B: Major Roles: Roles are groups of functional activities performed together to serve some general HR purpose for the organization.

PART B: Major Roles: Roles are groups of functional activities performed together to serve some general HR purpose for the organization. Of the three (3) main roles that Human Resources may fulfill to help the organization succeed and prosper, briefly describe the following:

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1. How does the Operational and Employee Advocate Role differ from the Strategic Role for Human Resources? How is their focus different?

2. Is the Administrative Role increasing or decreasing? Give one (1) reason why.

QUESTION 1 : Critical Changes that HR Departments Must Address and Manage

3.From these 2 sets of lists of challenges that HR Departments in health care services organization will have to face and effectively manage over the next 10-20 years, pick 2 challenges, and describe each very briefly.

4-Which 1 of the 2 challenges you have chosen do you think is the most important to face? Why? connected to 3 question

QUESTION 2: Defining, Measuring, and Monitoring Effective HR Performance in Health Care Service Organizations – Internal and External Monitoring and Evaluation.

5-What are Human Resources Metrics? Give 2 examples of HR Metrics.

6-What is the purpose of defining these Metrics, gathering the information supporting those Metrics, and monitoring and institution’s HR performance on the basis of those metrics.

7-What is the role of Benchmarking in establishing and monitoring HR Metrics/Measures of Performance? How does it shape, direct or support what Metrics are used, and how?

8-What is one of the four (4) main Joint Commission requirements for a high performing and successful HR Department in a health care services organization? Briefly describe 1.

9-Does the Joint Commission expect HR Departments to help improve institutional Quality of Care, for instance in reducing the incidence of Serious Adverse Events?

10-Give one (1) reason why the Joint Commission thinks HR has a significant role to play I this area of Quality – what human resource factors can affect the frequency of Serious Adverse Events

QUESTION 3: Strategic Human Resources Management.

11-When Human Resources is seen as a strategic activity, rather than focusing on administrative or operational/employee advocacy issues, what does that mean? In 2 sentences, what does the Strategic Management focus of Human Resources mean?

12-When someone says that Strategic Human Resources Management is a Core Competency for a health care organization what does that mean? In other words, what does that strategic activity by HR do for the organization as a whole?

QUESTION 4: Strategic Human Resources Management – Human Resources Planning.

13-When an HR Department is planning for the future Human Resources needs of an organization, it is involved in Environmental Scanning. What is the purpose of this activity – Describe briefly?