What are managers or employees options when there is conflict between an interest of patients versus the organization’s mission?
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Interesting scenario! Let’s take a closer look.
- What are managers or employees options when there is conflict between an interest of patient versus the organization’s mission?
This depends somewhat on the nature of the conflict that presents. Like other conflicts of interest, however, the manager needs to consider the principles in the code of ethics and use an ethical problem-solving model to determine the right course of action and use the principles as guides for the ethical decision-making process.
However, since the mission of healthcare organization most often (if not always) involves a statement about providing quality care to the patient, we can assume that one scenario could be that patient has complained about the quality of care, which challenges the mission of the organization. In this case, the .
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