Hunter Glaspell, a 67-year-old male patient, calls BWW Medical Associates, stating his ear has been bothering him for days and the pain is getting worse.

Hunter Glaspell, a 67-year-old male patient, calls BWW Medical Associates, stating his ear has been bothering him for days and the pain is getting worse. It is Monday afternoon at 4 P.M. The schedule is packed, and he wants to come in right away. When you offer him an appointment at 9 A.M. tomorrow, he becomes verbally abusive, screaming that he is in pain now. How will you handle this situation?

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Step 1: Look for the signs: First of fall, be calm and quiet. Patient increased pain leads to stress and anxiety which results in verbal abuse. Please Don’t show anger towards the patient. Step 2: Show empathy: Try …

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