Discussion Questions
1. Who should constitute members of the project team, key stakeholders,
and project sponsors in a clinical project in a physician’s office? Support
your choices. In a hospital? Again, support your choices.
2. Identify five common risks in healthcare clinical projects and develop
contingency responses for each.
Chapter Exercises
1. Download the project charter and project schedule from
ache.org/books/OpsManagement. Complete the missing portions of
the charter. Develop a risk assessment and mitigation plan. Add tasks to
the schedule for those areas that require more specificity. Apply
resources to each task, determine the critical path, and determine a
method to crash the project to reduce its total duration by 20 percent.
2. Review the Institute for Healthcare Improvement web site and identify
and select a quality improvement project (www.ihi.org/IHI/Results/
ImprovementStories/). Although you will not know all the details of
the organization that executed this project, create a charter document
for your chosen project.
3. For the project identified above, create a feasible WBS and project
schedule. Enter the schedule into Microsoft Project.
4. Conduct a meeting with colleagues. Have an observer measure Nexi,
advocacy and inquiry comments, internal and external comments, and
positive and negative comments. Develop a plan to move toward higher
performance based on the research findings of Losada and Heaphy.
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