What is organizational citizenship behavior? Does the organization for which you work support this concept? If so, how? If not, why not?
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Jex S & Britt, T (2008) Organizational psychology: A scientist-practitioner approach (2nd ed). Hoboken, NJ, Wiley.
Smith, C. A., D. W. Organ and J. P. Near: (1983) Organizational Citizenship Behavior: Its Nature and Antecedents, Journal of Applied Psychology
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Organizational citizenship behavior is a form of productive behavior seen at the workplace in which employees do things that are not required in their formal job descriptions (Jex & Britt, 2008). This was a phenomenon first seen in the banking industry in Pakistan in there was an environment of intense competition in banking sector which lead in improvement of quality in services and products of banks to survive in the competitive market. As a result, in current business environment, it has been a great challenge for managers to gain competitive advantage over competitors. In advance searches made on the factors of development of banking sector; Organizational …
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