WRITINGSHARE

Choose one of the scenarios below (A or B) to complete the assignment.

Choose one of the scenarios below (A or B) to complete the assignment.

Need Help Writing an Essay?

Our team of talented writers is ready to assist. We offer essay writing help in over 75 disciplines, ensuring a convenient and comprehensive solution for all your academic needs!

Get Help Now!

Scenario A

You are the business owner of a local small engine repair shop, and you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problems and others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.

Scenario B

You are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians, especially for those who troubleshoot and solve cleaning problems, such as removing certain carpet and water stains, addressing mold, and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there are times when some of your cleaning technicians know how to properly clean carpets and others do not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians.

After you chose your scenario (A or B), compose a paper that addresses the elements listed below.

1) Explain the role of knowledge management systems.

2) Explain what is meant by expert systems.

3) Explain what is meant by content management systems.

4) Discuss how the business in the selected scenario could benefit from an expert system and a content management system and provide two examples for each type of system.

5) Discuss how the business in the selected scenario could benefit from business intelligence and provide two examples of these benefits.

6) Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well and provide two examples of how the business might use social media information systems. 

Your paper must be at least three pages in length (not counting the title and reference pages), and you must also use at least three scholarly peer review sources. Any information from a source must be cited and referenced in APA format, and your paper must be formatted in accordance to APA guidelines.

Get Quick Assignment Writing Help – No Plagiarism Guarantee!

Online assignment writing service website that provide university students with original and quality academic essays, term papers, admission essays, annotated bibliographies, reports, scholarship essays, personal statements, research proposals, research papers, projects, presentations, dissertation, theses, movie reviews, Book reviews, application papers, among others.

Having trouble with a homework question? Our skilled assignment writers are here to provide answers to all types of queries, ranging from fundamental mathematics to cutting-edge rocket science!

PLACE YOUR ORDER
Share your love