Office communication must be direct, sincere, and accurate. Communication must also be done in a way that creates value for the patient (or customer). Identifying bad communication will help show steps that should not be taken in the future.
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Give an example of ineffective communication that resulted in bad customer service in a medical office. Discuss strategies for overcoming perceived service issues.
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https://brainmass.com/health-sciences/health-care-ethics/a-discussion-on-ineffective-communication-in-a-medical-office-347523
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Ineffective communication often results in a patient missing important information. An example of bad customer service involves an office receptionist/scheduler telling the patient that he/she is scheduled to have lab work done on a specific date and what time to arrive, but fails to go over the fasting instructions with the patient. The patient arrives at the office for the …
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